FAQ

What is your Warranty on your repairs?

Our return policy is simple and one that will put your mind to ease when making a purchase with us. Even though all our repairs are done and checked with strict quality controls in place, sometimes there can be occasional issues that may arise with the products. All repairs at QwikFone come with a repair warranty. You can check the exact warranty available for your device repair here: https://repair.qwikfone.com/help/returns-policy.html

 

How do you identify which product was repaired at your store?

You will be provided with a receipt/invoice for any repairs done at our store. The warranty is applicable for each unique device and is identified using the IMEI or Serial Number of the device. The information is stored on our database along with the customers data so we can identify the product if it is ever bought back to us.

 

How long does it take for my device to be repaired?

Once we have your device, all products are aimed to be repaired within a 48H window. If are unable to meet this window due to any reason, we will let you know straight away so you can make a decision about the repair.

 

Can you price match the repair service with other sellers?

Yes we can price match the items for you provided that your supplier also offers the same quality. We have been in the business for nearly a decade now and if there is one thing we have learnt from our experience is that never compromise on the quality. We only deal with audited suppliers and make sure all our products are of the highest quality possible.

 

Do you have a buyback programme?

Yes we do have a Buy Back programme available. If you would like to enquire a price for your device please do let us know. Please note, before purchasing any devices, we will run an IMEI check on the item and will need a proof of identity from yourself.

How do you value the devices for buy back?

If you wanted to trade in your old phone for a new one, you are just in the right place. We can purchase your old phone (price varies and depends on a number of factors i.e. aesthetics, brand, model etc) while you get to enjoy upgrading your phone to the latest model. If you would like to know what you phone is worth, get in touch with us.


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